What should I do if I do not receive something I purchased through the Xcite! Online Store? .: Xcite! Knowledge Base

If you do not receive a purchase that you made through the Xcite! Website:

- be sure to give the delivery system a reasonable amount of time before reporting the issue. The delivery system is affected by lag and communication issues that Second Life may have at any time, so delivery can take varying amounts of time.

- clear your cache and relog. To do this:

        1) From the File menu at the top of your SL window select 'Preferences'.

        2) Click the 'Network' tab in the Preferences window.

        3) Click the 'Clear Cache' button in the Network window.

        4) Log out of Second Life and them log back in.

        5) Type the word xcite (or tokon if you purchased a ToKon item) into the Search box at the top of your Inventory window and check to see if the item you purchased is in your Inventory.

- check your Transaction History to make sure that you did actually make the purchase. Sometimes when Second Life is experiencing slowness transactions which look like they go through just do not. You can check your Transaction History by logging on the Second Life website, clicking 'My Account', and then 'Transaction History'.

- contact an Xcite! Staff Member via IM (do not send notecards unless asked to) and provide the name of the item you purchased and the approximate time you made the purchase.

What should I do if I do not receive something I purchased through the Xcite! Online Store?

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