Policies & Procedures

We are happy to accept returns of all Xcite! items for an exchange or a full refund (minus any commission deducted by a third party...see below) provided the following conditions are met: Items may only be returned/exchanged by the original purchaser. Items…

There are four ways to receive help with an Xcite! item: Xcite! Online Knowledge Base Click the 'Help' button on your Xcite! item (depending on the item this may be in different places. Generally, the Help button may be found in your item's 'Options' menu,…

We realize that the general instability in Second Life and user error can occasionally result in items being lost. While we can sympathize with this issue, we cannot be held responsible for items that are lost once you have purchased them. You would not expect…