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Customer Service & Support

If you require customer support on a particular product, your first step should be our online knowledge base. It contains a wealth of information about our product line and also the documentation for each item we sell. If your question is not answered there, then you should contact our customer support as follows:

  • From The Web : Click here to access our online customer service form. Your information will be automatically entered into our support queue.
  • Within Second Life : Send an IM directly to Denalis Daehlie or Nyteshade Vesperia. Even if they are not online, your IM will be stored in our automated ticket system.
All customer service requests are entered into our tracking system and are handled in the order they are received. Very often this means you will not receive an immediate reply, and we thank you for your patience as we handle the requests in the proper order.

Partner Requests and Questions

If you are an existing partner, you should contact Nyteshade Vesperia in Second Life directly. If you have questions about our partner program, or wish to apply, please click the 'Partners' tab above.

If your partner question relates to general scripting, please visit the Second Life Wiki for assistance.

Rental Information

If you have a question about renting a spot on Eventide Island, or a question about your existing spot, please send an IM directly to Geddy McGettigan..

Press Information

If you are a member of the press and wish to speak with a representative of our company, you are welcome to either contact Nyteshade Vesperia in Second Life, or send your request to press@getxcite.com.

Other Queries

Please send all other non customer support queries to info@getxcite.com and we will be pleased to answer your questions. Please note, this address should not be used for customer service questions. Emails containing questions of this type will be discarded (please use IMs to send customer service queries).


 

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