What information about customers does Xcite™ collect?
The information we learn from customers helps us continually improve your experience with Xcite, particularly when you require customer support. Here are some of the types of information we gather.
- Purchase Information : We keep full records of all the items your avatar has purchased. This information allows us to issue refunds and exchanges and provide superior customer
support. This information comes direct from Second Life and is tied to your avatar's name. Returns and exchanges are also tracked properly.
- Premier Status : If you enjoy Premier status, we keep a record of that so we may serve you better.
- Police Records : Every warning, suspension or ban for behavior on our islands is tracked carefully by Avatar name.
Does Xcite™ share the information it gathers?
Never. Discretion is important to our customers. All information is kept strictly confidential, and never sold or handed to others. We do not share customer information with our partners, nor with
any locations at which we may be renting space. We do not in any way discuss your
purchase history with others, and will not even discuss it with your 'alts'. The only time we would ever disclose any information would be after we were requested to and granted
consent to do so.
What information can I access?
Through the use of this website, you can view your purchase history, as well as any exchanges, returns or store credit you may have. Please keep in mind that at times our records may not
be exact, and records before a certain date (before November of 2005) were not tracked.
How secure is my information?
We work hard to keep your information as secure as possible, using SSL encryption whenever sensitive information is transferred to and from our website and database, including all traffic to and from
Second Life. It is also important that you protect against unauthorized access to your login information and password, especially when using a shared
Conditions of use, notices and revisions
Any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes,
and application of the law of the state of North Carolina. If you have any concern about privacy at Xcite™, please contact us with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. You should check our Web site frequently to see recent changes. Unless stated otherwise,
our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies
and practices to make them less protective of customer information collected in the past without the consent of affected customers.